• *Where is my order?

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  • You can query the status of your order at any time in the my orders section.


  • If you want to check where your delivery is, you can use the track my order button with entering your e-mail address and order number.

     

    *How can return an item purchased online?

     

    You have up to 14 days from delivery of your order to exchange your item for another size or request a refund. After you log in the  site as a member you should use the my account/my support request tab and  create new request button to contact with our team.

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  • What is more, you can connect with our team by using online support icon Monday to Friday from 9am to 6pm (GMT+ 3)

     

    *I have a promotional or discount code. How do I use it for an online purchase?

     

    When you arrive at your cart, you can enter your promotional or discount code to my gift vouchers tab after you log in.

     

  • *How can I pay for my purchases?

     

    You may pay by International credit card, PayPal (Master Card, Visa, Amex, Local Payment Options)

     

     

    *Can I save an item I like?

     

    Add the items you like most to your Wishlist so you don't lose sight of them.

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  • Log in or register if you would like to access them from any device.

     

     

    *I have not received all the items in my order. What should I do?

     

    After you log in the  site as a member you should use the my account/my support request tab and  create new request button to contact with our team.

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  • Our support team will contact with you within 3 and 5 work days by e-mail.

     

     

    *The items received are incorrect or are defective. What should I do?

     

    After you log in the  site as a member you should use the my account/my support request tab and  create new request button to contact with our team.

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  • Our support team will contact with you within 3 and 5 work days by e-mail.

     

    *Are the items included in the shopping basket reserved automatically?

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  • No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

     

     

    *In which countries can I shop online?

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  • You can shop online in World Wide.

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