Seller Information
Company Name: RUE - FF Tekstil San. ve Dış Tic. Ltd. Şti.
MERSIS Number: 0385-0578-1990-0016
Registered Email (KEP): [email protected]
City: Istanbul
Delivery & Returns
Right of Withdrawal Within 14 Days: In accordance with the Consumer Protection Law, you have the right to withdraw from your purchase without providing any reason within 14 days from the date your order is delivered. You can initiate your return request [here].
Free Return Right for Turkey: You can create a return request through our Easy Return page and send the product back free of charge via UPS. To schedule a UPS courier pick-up, please click [here].
Easy Returns for Other Countries: You need to get information from Customer Service to create your return. Return shipping fee is covered by the buyer.
Return Arrival Notification: Once your return reaches us, you will be informed of each step via email.
For detailed information regarding returns and exchanges, please click [here].
Refund Process
Once the returned products are received and checked for compliance with our return conditions, the refund process will be completed within a maximum of 4 (four) business days and submitted to the respective bank. The time for the refund to be reflected in your credit card account may vary depending on your bank, typically between 1 to 4 business days.
In case of payment via a debit card, the processing time may be longer depending on your bank’s policies. For payments made in installments, the refund will also be processed in installments in line with the bank's procedures. For follow-up on your refund, it is recommended that you contact your bank directly.
Refunds for orders paid via bank transfer (havale) are processed within a maximum of 7 (seven) business days following the approval of the return request.
RUEONLINE checks the returned products for compliance with return conditions. The return process starts once the item arrives at our warehouse and is completed within 4 days. The time taken to notify the bank of the refund is included in this period. Depending on bank processing times, the refund may appear on your credit card within 4 days. This timeline is entirely dependent on your bank, and RUEONLINE has no control over the bank’s processing procedures. In the case of installment purchases, refunds are processed by the bank in the same installment structure.
Due to hygiene reasons, products such as underwear, swimsuits, bikinis, and earrings that have had their tags or protective seals removed cannot be returned.
For support, you may contact us via email at [email protected] or call the RUE Customer Service Line at 0850 885 27 83.
Free Shipping
At Rueonline.com, we prioritize customer satisfaction in every step of your online shopping experience. Accordingly, all orders placed on our platform are delivered free of charge.
Free Shipping: All your orders are shipped via HepsiJet or UPS at no cost to you. Ordered items are dispatched within 1 to 4 business days. Please ensure your delivery address is accurate before completing your order.
Free Return Shipping: If you wish to return a product you have purchased, you may initiate your return request within 14 days from the invoice date. To do so, please go to “My Account > My Orders” or directly visit the [Easy Return page]. Once your return is initiated, you can schedule a UPS courier pick-up to collect the product from your address. If the return shipment is carried out in accordance with the stated procedure, it will be processed without any shipping charge.
For more information, please visit the Help section.