*What are the delivery methods and charges?


At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

You may pay by International credit card or Paypal.

(Visa, MasterCard, Amex, Local Payment Options)


*How much does delivery cost?


Standard delivery within 3-5 working days /(Free)


Express delivery within 1-2 working days

(shipment fee may vary by country)


*What is the fastest delivery method?


Express delivery is the fastest delivery method that you can use. (within 1-2 working days)



*How do I track the delivery of my order?


When your order leaves our warehouses, we will send you an e-mail with an order number.

If you want to track your order you should connect with the shipping company(ups or aramex) with the order number we send by e-mail. Also you can query the status of your order at any time in the  my purchases section.



*My package appears to have been lost. What should I do?


After you log in the  site as a member you should use the  myaccount/my support request tab and  create new request button to contact with our team.

What is more, you can connect with our team by using online support icon Monday to Friday from 9am to 6pm (GMT+ 3)


*Which areas do you deliver to?


You can currently shop online in World Wide.


Is your website secure?


For Rueonline.com, the security of online purchases is fundamental. All transactions are performed through secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the entity. (256 bit)


We have SSL certificates and the safety certificates for online transactions: Verified by VISA and MasterCard SecureCode.



What forms of payment can I use?


You may pay by International credit card and PayPal . (Mastercard, Visa, Local Payment Options)